Last updated: 18/11/2025 1) Scope of Application These General Terms and Conditions of Sale (GTCS) govern the sales made on the website pilatable.com, operated by NOITAKY Matthieu EI, registered under number 903 893 378 00013, with its registered office located at 17 rue de l'Amazone, 44470 Carquefou, France. Any order placed on the website implies full acceptance of these GTCS. The customer acknowledges having read them before confirming the order. The customer confirms having read and accepted these GTCS by ticking the dedicated box before payment and clicking “Order/Pay”. This double action constitutes consent and electronic signature. The customer declares having the legal capacity to contract.The version of the GTCS applicable is the one available online on the day of the order. Records (logs, timestamps, emails, invoices) are kept as proof and may be downloaded or printed by the customer. 2) Products Products offered for sale are described and presented as accurately as possible.Photographs and visuals are non-contractual but faithfully illustrate the products.Pilatable reserves the right to modify the product selection or characteristics at any time without prior notice. 3) Prices Prices are displayed in pounds sterling (GBP £), including all applicable taxes.Delivery fees are shown before order confirmation.Pilatable reserves the right to update prices at any time, but products will be charged at the price displayed at the moment the order is placed. 4) Order The customer selects the products and validates the basket.Before payment, an order summary displays the product details, prices, and delivery costs.The order becomes final once payment is confirmed.Pilatable reserves the right to refuse an order in case of previous disputes or suspected fraud. 5) Payment Payment is due immediately upon ordering.Accepted payment methods include those displayed on the website (bank card, PayPal, or any other available method).Transactions are secured via HTTPS and processed by a PCI-DSS compliant payment service provider.Pilatable never has access to the customer’s banking data. 6) Delivery Delivery is free, with no minimum purchase amount, to all countries we serve: United Kingdom (basket total after discounts). Products are usually in stock and shipped within 1 to 2 working days following payment confirmation.Typical delivery times are 6 to 7 weeks from dispatch.The estimated total delivery time is 6 to 7 weeks. Delivery times may vary depending on destination, parcel size, or peak seasons.In case of delay, the customer will be informed by email as soon as possible. If delivery is not made within a reasonable time, the customer may exercise rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, including cancelling the order and receiving a full refund. Products are delivered to the address provided during checkout.In case of an incorrect or incomplete address, resulting in failed delivery, reshipping costs will be borne by the customer. 7) Receipt and Conformity The customer must check the condition of the parcel upon receipt and report any issue (missing or damaged product, etc.) within 48 hours to contact@pilatable.com.A photo of any damaged product is required to facilitate claim processing. 8) Right of Withdrawal In accordance with the Consumer Contracts Regulations 2013, the customer has 14 days from receipt of the order to exercise the right of withdrawal without providing a reason. To exercise this right, the customer must send an email to contact@pilatable.com specifying: name, order number, and items concerned. The return must be made within 14 days after notifying the withdrawal.Products must be unused, in perfect condition, and in their original packaging. The return address will be provided by our customer service upon request. Please contact us at contact@pilatable.com before returning any item. Return costs are borne by the customer unless the product is defective or the return is due to an error on our part. Refunds are issued within 14 days after the returned product is received and verified, using the same payment method as the original transaction. 9) Defective Products or Order Errors The customer benefits from legal protections under UK law, including: Consumer Rights Act 2015 (faulty or non-conforming goods), Consumer Protection Act 1987 (defective products). 🔹 Legal Guarantee of Conformity (Consumer Rights Act 2015) Pilatable must supply goods that are of satisfactory quality, fit for purpose, and as described.If a product is faulty or not as described, the customer may request repair, replacement, or refund depending on the circumstances. The customer should report any issue to contact@pilatable.com, including: order number, description of the issue, and, where possible, photos of the product. 🔹 Defective Products (Consumer Protection Act 1987) The customer may claim compensation or request remedies if a defect renders the product unsafe or unsuitable for normal use.Claims must be made within a reasonable time after discovering the defect. Requests related to these guarantees may be addressed to contact@pilatable.com. 10) Refund Policy Refunds are issued using the same payment method as used for purchase.No refund will be issued for incomplete or damaged returned products. See our detailed Return & Refund Policy for more information. 11) Product Availability In case a product becomes unavailable after the order is placed, the customer will be informed by email and offered the choice to: wait for restocking, or receive a full refund. 12) Liability Pilatable is not liable for damages caused by misuse of the products.Pilatable is not responsible for delays or delivery failures due to force majeure (strikes, weather disruptions, transport issues, etc.). Limitation of Liability Within the limits permitted by UK law: Pilatable is not liable for indirect damages (loss of opportunity, profit, data, or reputation) arising from use of the website or products. Website access may be interrupted for maintenance, updates, or due to force majeure; Pilatable is not responsible for temporary unavailability. Despite our efforts, content errors (photos, descriptions, prices) may occur. In case of a manifest error, the order may be cancelled with a full refund. Colours and renderings may vary depending on screens and lighting conditions; such variations are not considered defects. Links to third-party websites are provided for convenience; Pilatable is not responsible for their content or practices. Products are intended for non-professional use; any professional use is at the customer’s own responsibility. Customs duties or import taxes for deliveries outside the EU or UK may apply and are not charged by Pilatable. Nothing limits liability in cases of fraud, gross negligence, or personal injury caused by negligence. 13) Personal Data Personal data is collected for order processing and customer relations.In accordance with UK GDPR and the Data Protection Act 2018, the customer has rights of access, rectification, and deletion. These rights may be exercised by contacting contact@pilatable.com.For more information, see our Privacy Policy. 14) Consumer Mediation Customers may use an Alternative Dispute Resolution (ADR) entity approved by the Chartered Trading Standards Institute (CTSI). Recommended ADR provider:RetailADR (The Retail Ombudsman)Website: https://www.retailadr.org.uk Residents of other countries may consult the European Commission’s list of ADR bodies for cross-border disputes. 15) Applicable Law and Jurisdiction These GTCS are governed by the laws of England and Wales.In case of dispute, parties will seek amicable resolution first.Failing that, the courts of England and Wales shall have exclusive jurisdiction. 16) Termination – Cancellation – Suspension By the seller: Pilatable may cancel an order or suspend/close an account in case of non-payment, fraud, suspected fraud, abuse (abnormal returns, abusive behaviour), manifest error (price/description), product unavailability, or breach of these GTCS.Customers are informed accordingly, and payments for unshipped orders will be refunded. By the customer: Customers may cancel an order before it is shipped (full refund).After shipment, the right of withdrawal applies. Effects: Termination does not affect prior obligations (payments due, returns).Intellectual Property, Liability, Data Protection, and Applicable Law clauses survive termination. These provisions do not affect statutory consumer rights under UK law. 17) Modifications to the GTCS – Notification We may update these GTCS at any time.The applicable version is the one available online at the time of the order.Significant changes may be notified via website banner and/or email. Orders placed before updates remain governed by the previous version. 18) Intellectual Property All content on pilatable.com (texts, descriptions, photos, videos, visuals, logos, trademarks, graphic design, structure, code, databases) is protected by copyright and trademark law.It is the exclusive property of Pilatable and/or its partners. Any reproduction, modification, adaptation, translation, extraction, reuse, or distribution, in whole or in part, is prohibited without prior written consent. Customers receive a personal, non-commercial licence to access and use the website solely for browsing and purchasing products. Using our product photos or descriptions on other websites or platforms without written permission is strictly prohibited. Customer-generated content (reviews, photos, comments):By publishing content, the customer grants Pilatable a non-exclusive, free, worldwide licence to use, reproduce, and adapt it for promotional purposes, subject to privacy rights and moderation. Any infringement may lead to legal action.To report a violation or request permission: contact@pilatable.com. 19) Contact For any question or complaint, please contact us:📧 contact@pilatable.com📞 +33 6 52 64 36 14📍 17 rue de l'Amazone, 44470 Carquefou, France